For Members

I have just signed up. How do I get access to the coaching?
You should get a Welcome Email with your login information within three hours of signing up. Please make sure to check your spam/junk folder. If you didn...
Thu, 15 Nov, 2018 at 7:25 PM
I signed up three weeks ago but never received my login information. Can I get a refund?
Please send us an email to email@jayshetty.me. We will help you with this.
Thu, 15 Nov, 2018 at 7:26 PM
My card was charged twice. How do I get a refund?
Please send us an email to email@jayshetty.me. We will help you with this. 
Thu, 15 Nov, 2018 at 7:28 PM
I canceled a month ago but you still charged my credit card. What do I need to do?
Please send us an email to email@jayshetty.me and address it to Derek. He will help you with this. 
Thu, 15 Nov, 2018 at 7:35 PM
I'm a very busy person and there are months when I'm out traveling. Is it possible to put my account on hold for a month or two and then come back to the program?
Yes, this can be done. Please send us an email to email@jayshetty.me and address it to Derek. He will help you with this. 
Thu, 15 Nov, 2018 at 7:38 PM
My logins don't work. It's saying "Unknown Account”.
Please send us an email to email@jayshetty.me. We will help you with this. 
Thu, 15 Nov, 2018 at 7:41 PM
I want to join the meetups, but there's none scheduled in my city. What do I do?
Every member is free to organize a meetup in their area.  Please contact Viraj Oza inside the Facebook group and he will provide assistance and guidance.
Thu, 15 Nov, 2018 at 7:42 PM
I have some feedback and suggestions about the program. How do I let Jay know?
You can email us at email@jayshetty.me. We will forward your feedback and suggestions to Jay. 
Thu, 15 Nov, 2018 at 7:43 PM
I love Jay's videos but I don't understand his accent sometimes. Can I get a transcript for each session?
We apologize, but we don’t have this option yet. Hopefully, in the future we’ll have this. 
Thu, 15 Nov, 2018 at 7:44 PM
I'll be in a city where there's going to be a Genius meetup. Can I join or is it exclusive for members in that area?
Yes, you can join Genius meetups in any city. You’ll make like-minded friends who will support you on your personal development journey. 
Thu, 15 Nov, 2018 at 7:45 PM